Privacy policy

Last Updated: February 17, 2025

This Privacy Policy outlines how Image Matters Group ("we," "us," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.imagematters.group (the "Site"). It also applies when you communicate with us regarding the Site (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any revisions will be posted on the Site, along with the updated "Last Updated" date.

How We Collect and Use Your Personal Information

We collect personal information from various sources, depending on your interactions with our Services. The information we collect is used to communicate with you, improve our Services, fulfill legal obligations, and protect our users.

Personal Information We Collect

Information You Provide Directly

  • Contact Details: Name, phone number, email.
  • Order Information: Billing and shipping address, payment confirmation, email, phone number.
  • Account Information: Username, password, security questions.
  • Customer Support: Any information you provide when communicating with us.

Information Collected Automatically

We collect certain data automatically when you use our Services through cookies, pixels, and similar technologies. This may include:

  • Usage Data: Browser type, IP address, network connection, and interactions with our Services.
  • Device Information: Hardware model, operating system, mobile carrier.

Information from Third Parties

We may receive data from third-party vendors and service providers, including:

  • E-commerce platforms (e.g., Shopify)
  • Payment processors for processing transactions.
  • Marketing and analytics partners for advertising and performance tracking.

How We Use Your Personal Information

We use your personal information for:

  • Providing Services: Processing payments, fulfilling orders, shipping, and account management.
  • Marketing & Advertising: Sending promotional messages, displaying personalized ads, and optimizing user experience.
  • Security & Fraud Prevention: Detecting and preventing fraudulent or malicious activities.
  • Service Improvement: Enhancing customer support and user experience.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather analytics. You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of the Services.

We recognize Global Privacy Control (GPC) signals, allowing you to opt-out of data sharing and targeted advertising. To learn more, visit Global Privacy Control.

How We Share Your Personal Information

We may share your personal information with:

  • Service providers (IT support, payment processors, data analytics, customer support).
  • Marketing partners to offer relevant advertisements.
  • Business affiliates within our corporate group.
  • Legal authorities when required by law or to enforce our rights.
  • We do not share mobile phone numbers with third parties for marketing purposes without explicit consent.

Personal Information Shared for Marketing

We have shared the following personal information for marketing purposes in the past 12 months:

  • Identifiers: Name, email, phone number.
  • Commercial Information: Purchase history, customer preferences.
  • Usage Data: Website interaction details.

User-Generated Content

If you submit product reviews or content on public areas of our Services, this information may be visible to others. We are not responsible for third-party use of publicly shared content.

Third-Party Websites and Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or security of these third-party websites. Please review their policies separately.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from individuals under 16 years old. If you believe we have collected such data, please contact us to request deletion.

Data Security & Retention

While we implement security measures to protect your data, no system is completely secure. We retain your information based on factors such as account maintenance, legal requirements, and dispute resolution.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal data.
  • Delete your personal data.
  • Correct inaccuracies in your personal data.
  • Opt-out of data sales or sharing for targeted advertising.
  • Restrict Processing in certain circumstances.
  • Withdraw Consent where applicable.
  • Appeal if we decline your request.

To exercise your rights, please contact us at the details provided below.

We do not discriminate against individuals who exercise their privacy rights.

Complaints & Dispute Resolution

If you have concerns about how we process your data, you can contact us. If unsatisfied, you may have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred and processed outside your country. If data is transferred outside the EU, we rely on approved legal mechanisms, such as Standard Contractual Clauses.

We commit not to transfer your personal data to external organizations without your explicit consent, except as required by law or necessary to provide our services. We implement strict access controls and regular audits to prevent unauthorized sharing of your data.

SMS Communications - Opt-Out Rights

You have the right to opt out of receiving SMS messages from us at any time. To opt out, please reply 'STOP' to any message you receive from us or contact us at infoimagemattersgroup@gmail.com

Contact Information

For any privacy-related inquiries or to exercise your rights, please contact us at:

  • Email: infoimagemattersgroup@gmail.com
  • Mailing Address: 1692 Anthony Ave, Bronx, NY, 10457, US