We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at infoimagemattersgroup@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at infoimagemattersgroup@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at infoimagemattersgroup@gmail.com.
Privacy Policy
Last Updated: February 12, 2025
This Privacy Policy outlines how Image Matters Group ("we," "us," "our") collects, uses, and
discloses your personal information when you visit, use our services, or make a purchase from
www.imagematters.group (the "Site"). It also applies when you communicate with us regarding
the Site (collectively, the "Services").
By accessing or using our Services, you agree to the collection, use, and disclosure of your
personal information as described in this Privacy Policy. If you do not agree, please refrain from
using our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal,
operational, or regulatory reasons. Any revisions will be posted on the Site, along with the
updated "Last Updated" date.
How We Collect and Use Your Personal Information
We collect personal information from various sources, depending on your interactions with our
Services. The information we collect is used to communicate with you, improve our Services,
fulfill legal obligations, and protect our users.
Personal Information We Collect
Information You Provide Directly
● Contact Details: Name, address, phone number, email.
● Order Information: Billing and shipping address, payment confirmation, email, phone
number.
● Account Information: Username, password, security questions.
● Customer Support: Any information you provide when communicating with us.
Information Collected Automatically
We collect certain data automatically when you use our Services through cookies, pixels, and
similar technologies. This may include:
● Usage Data: Browser type, IP address, network connection, and interactions with our
Services.
● Device Information: Hardware model, operating system, mobile carrier.
Information from Third Parties
We may receive data from third-party vendors and service providers, including:
● E-commerce platforms (e.g., Shopify)
● Payment processors for processing transactions.
● Marketing and analytics partners for advertising and performance tracking.
How We Use Your Personal Information
We use your personal information for:
● Providing Services: Processing payments, fulfilling orders, shipping, and account
management.
● Marketing & Advertising: Sending promotional messages, displaying personalized ads,
and optimizing user experience.
● Security & Fraud Prevention: Detecting and preventing fraudulent or malicious
activities.
● Service Improvement: Enhancing customer support and user experience.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and gather analytics. You can manage or
disable cookies through your browser settings. However, doing so may affect the functionality of
the Services.
We recognize Global Privacy Control (GPC) signals, allowing you to opt-out of data sharing
and targeted advertising. To learn more, visit Global Privacy Control.
How We Share Your Personal Information
We may share your personal information with:
● Service providers (IT support, payment processors, data analytics, customer support).
● Marketing partners to offer relevant advertisements.
● Business affiliates within our corporate group.
● Legal authorities when required by law or to enforce our rights.
Personal Information Shared for Marketing
We have shared the following personal information for marketing purposes in the past 12
months:
● Identifiers: Name, email, phone number.
● Commercial Information: Purchase history, customer preferences.
● Usage Data: Website interaction details.
User-Generated Content
If you submit product reviews or content on public areas of our Services, this information may be
visible to others. We are not responsible for third-party use of publicly shared content.
Third-Party Websites and Links
Our Site may contain links to external websites. We are not responsible for the privacy practices
or security of these third-party websites. Please review their policies separately.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal data from
individuals under 16 years old. If you believe we have collected such data, please contact us to
request deletion.
Data Security & Retention
While we implement security measures to protect your data, no system is completely secure.
We retain your information based on factors such as account maintenance, legal requirements,
and dispute resolution.
Your Privacy Rights
Depending on your location, you may have rights to:
● Access your personal data.
● Delete your personal data.
● Correct inaccuracies in your personal data.
● Opt-out of data sales or sharing for targeted advertising.
● Restrict Processing in certain circumstances.
● Withdraw Consent where applicable.
● Appeal if we decline your request.
To exercise your rights, please contact us at the details provided below.
We do not discriminate against individuals who exercise their privacy rights.
Complaints & Dispute Resolution
If you have concerns about how we process your data, you can contact us. If unsatisfied, you
may have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your personal information may be transferred and processed outside your country. If data is
transferred outside the EU, we rely on approved legal mechanisms, such as Standard
Contractual Clauses.
Contact Information
For any privacy-related inquiries or to exercise your rights, please contact us at:
● Email: infoimagemattersgroup@gmail.com
● Mailing Address: 1692 Anthony Ave, Bronx, NY, 10457, US
